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Service Support

FAQ Center

FAQ CENTER

Which year and what model is your car?

We need your further information to offer you right products in your car.

Does the car have an original ambient light?

Cars without ambient light must have OBD activated to control the color. Without OBD, the ambient light will not work.

View the link for OBD activation of all functions

https://motorsure.shop/pages/supported-vehicles In the process of OBD activation, if you have any problems, you can contact our engineers here, he will deal with any problems for you.

APP connect the OBD programming

You can download this APP to connect the OBD programming, you will get the operation instruction after connecting the OBD.

For Benz G-Class：Sudden black screen during the use of the large screen

Check if the power socket of the large screen is plugged tightly, and first eliminate the black screen caused by poor contact. You can re-plug the power plug to see if the large screen can be restarted.

For Benz S-Class：The electronic instrument on the dashboard doesn't work

Check if the signal of the original vehicle instrument is interrupted.

For E-class W213 (2016-2023): Why is the vent light off?

For customers who have installed it, please confirm whether it is transferred to the central console. And it must be transferred to work.

For W212 (E-class), W218, W166(GLE), W292: If doesn't have the guide light strip, how to do?

Because there is a light guide bar on the car, the ambient light can be used and emit light. If not, we recommended that you can buy the universal ambient light.

For W218 2014 key-less system (4 doors):

Need to confirm with the customer whether the car has the original one-button start function before installing key-less entry. 1) If yes, just install and use it directly 2) If not, customers need the OBD activation and after activation, you can control the car system.

The vent controlled by the app, but it cannot light up

Check whether the connected cable is powered and whether the APP module is connected to a 12V power supply.

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Quick adjustment, light intensity, variety of colors; Enhance the visual experience inside the car; A romantic maker at night.

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