SERVICE SUPPORT

One-year product warranty

All products enjoy a one-year warranty period, and any after-sales problems with the product can be contacted with the sales person in charge 24 hours a day.

01

Online After-sales Service

After the sale of all products, an online communication group will be established, and comprehensive product information and installation instructions will be provided.

02

On site installation service(only for customers in mainland China)

For domestic customer groups, professional dismantling and assembly staff can be provided for on-site services. If there are quality problems with the product in the later stage, on-site inspection and repair services can also be provided.

03

Community and platform services

MCMA has a professional community operations team, and build a complete industry platform, car circle platform, both online and offline can provide additional services for many customers.

04

Regular events

For the targeted customer group, MCMA will hold regular offline events, including industry conferences, offline salons, product launches, industry gatherings, sponsorships for numerous competitions, and the initiation and organization of various events.

05

Benefits for repeat customers

For repeat customers, JD-MCMA will regularly release relevant preferential policies and benefits, giving more feedback to old customers.

06

Referral customer policy

For both new and old customers who refer others, JD-MCMA will offer more cooperative discounts and welfare policies to promote the healthy development of both parties.

07

Customized Customer Appreciation Gifts

JD-MCMA has always insisted on customizing various specialized gifts and giving them away for free to new and old customers, providing more benefits for customers.

08

Industry information dissemination

JD-MCMA will regularly provide professional industry information services for all customers and build a complete and professional communication and consultation platform.

09